General Information

We accept multiple payment methods for your convenience. Currently, we accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal.

Yes, you can track your order online. Once your order is shipped, you’ll receive a confirmation email with a tracking link.

Please note that it may take up to 2 business days for the tracking information to become available.

We process all orders within 48 hours. During high-demand periods such as sales, processing may take slightly longer.

Once shipped, orders typically arrive within 5–10 business days. Thank you for your patience — we promise it’s worth the wait!

We offer free worldwide shipping. No hidden fees — simply premium products delivered directly to your door.

As soon as your order is processed, you’ll receive a tracking link by email.

If you don’t see it, please check your spam folder. If you still can't find it, contact us and we will resend it promptly.

While we do our best to ship every order on time, delays can occur during peak seasons (e.g. Christmas, Father’s Day, Black Friday).

If your order is delayed, contact us via our contact form and we’ll resolve it as quickly as possible.

Start by checking your spam or junk folder. If not found, please contact us and we’ll resend your confirmation immediately.

Please wait 1–2 additional days as carriers sometimes update the status early.

If still not received, contact us and we’ll investigate promptly.

Yes — but only within 4 hours after placing the order.

After this time, the order is already processed and cannot be canceled.

If the items are already in transit, you’ll need to receive them first and initiate a return.

If your discount code isn’t working, contact us and provide the code you’re trying to use.

Note: some promotional codes have expiration dates depending on the offer. Check your emails/SMS for any "limited time" mentions.

We accept most credit and debit cards. If your payment fails, verify your card details and available funds.

We also have fraud prevention systems in place. If your billing information doesn’t match, this may trigger a security check.

If issues persist, try completing your purchase with PayPal.

We ship to most countries in Europe. However, we may restrict deliveries to certain remote areas with a higher risk of failed delivery.

Customer experience is important to us, and we prefer not to accept orders that might face significant delays.

If you selected the wrong product, please contact us immediately.

We cannot modify the order once our shipping team has processed it. If you don’t reach out within 4 hours after ordering, we may not be able to make changes.

At checkout, you have the option to add shipping insurance to your order. This coverage protects your shipment against loss, theft, or damage during transit. In case of any issue, insurance greatly simplifies the claims process and ensures full coverage. We highly recommend adding shipping insurance for complete peace of mind.